Return & Refund Policy

 Overview

At Jodhpuri Woodss ("we", "our", "us"), customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy to understand your rights and the process for returning or exchanging items.

 Returns

 Eligibility for Returns

  • Time Frame: You have [insert number] days from the date of delivery to return an item.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
    • Custom or personalized furniture.
    • Clearance or sale items.
    • Gift cards.
    • Items that have been assembled or modified by the customer.

 Return Process

  • Initiate a Return: To initiate a return, please contact our customer service at [your contact information] with your order number and reason for the return.
  • Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  • Shipping Costs: The customer is responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).

 Refunds

Refund Process

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Processing Time: Refunds may take [insert number] business days to process, depending on your payment provider.

 Partial Refunds

  • Partial refunds may be granted for items that are returned after the [insert number] day return period or for items that show signs of use or damage not caused by us.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost to you. Please contact us within [insert number] days of receiving your order to arrange an exchange.

Cancellation Policy

Orders can be canceled for a full refund if the request is made before the item has shipped. Once the item has shipped, the return policy will apply.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately with photos and a description of the issue. We will work with you to resolve the problem, which may include issuing a replacement or a full refund.